Frequently Asked Questions
| Facilities | ResourcesServices
Q1   What is the opening hours of the Library?
    During term time, the Library is open on Monday to Friday from 8:30am to 9pm, and on Saturday from 8:30am to 1pm. It is closed on Sundays and public holidays.
Q2   How can I check my loan records?
You can check your loan record using the Library Portal by logging in to myLibrary > myServices using your User ID and Password.
Q3   Do I have to pay for renewals and reservations?
    No, renewals and reservations of Library items are free of charge.
Q4   How do I renew my loans?
Loans can be renewed at the Self-Check Machines, at the Information Services Counter, or via Library Portal.
Q5   How do I place a reservation?
Reservations can be placed only for items on loan and in-process via the Library Portal. Items with "On Order" and "Available" status cannot be reserved.
Q6   How do I cancel my library reservation?
Cancellation of reservations can be done via the Library Portal.
Q7   Can I authorise another person to collect my reserved item from the Library?
No, reserved items must be collected personally.
Q8   Can I still borrow new Library materials if I have not returned overdue items?
    No. You are not allowed to borrow any Library materials unless the overdue items are returned and fines are cleared.
Q9   Where do I borrow/return the accompanying materials to books and media items?
    You can borrow/return all accompanying materials at the Information Services Counter, Level 4.
Q10   How do I pay for my Library fines or materials which I lost?
    Cashless payment is implemented for all payment of fines and lost materials. You can pay by CashCard or NETS at the Counter. You may also pay your fines via AXS.
Q11   What must I do if I lose the Library materials on loan to me?
    You are required to report to the Information Services Counter at Level 4 immediately. You have to pay for the replacement cost of the lost items, an administrative cost of $10 for each lost itme and settle outstanding fines, if any.
Q12   What must I do if I lose my staff, student or external membership card?
You are required to report to the Information Services Counter at Level 4. Staff on counter duty will assist you.
Q13   Can I sign up as a library member after I graduate?
Yes, you may like to subscribe to the Graduate Membership, with an annual subscription fee of S$21.40 (inclusive of GST). Please refer to the Library Portal for details.

Last updated: October 2019
Rosidah Bte Awang